Privacy Policy Statement

This Privacy Policy applies to personal information collected about you by or on behalf of Tool Shed Sales and Rental Inc. (“Tool Shed”, “we”, “us”, or “our”), including, but not limited to, personal information collected through our website at www.toolshedsales.ca (the “Site”), by telephone, by email, and in person at any of our locations (collectively, the “Platforms”). This Privacy Policy outlines what information we collect, how we use it, who we share it with, and your rights and choices with regard to your personal information.

Please read this Privacy Policy carefully before using or submitting information via the Platforms or otherwise in connection with our services.

1. Who We Are

Tool Shed Sales and Rental Inc. is a Canadian company specialising in the sale and rental of professional-grade tools and equipment for the construction and industrial sectors. We supply contractors, tradespeople, and businesses with new equipment, industrial supply products, rental equipment, parts, and service through our locations in Nova Scotia.

Our contact details are as follows:

Retail

• Burnside: 15 Wright Ave, Dartmouth NS B3B 1G8
• Telephone: (902) 865-2020

Head Office

• Bedford: 1595 Bedford Hwy, Suite 307, Bedford NS B4A 3Y4

Email

• General enquiries: info@toolshedsales.ca
• Sales enquiries: sales@toolshedsales.ca

Website

• www.toolshedsales.ca

2. Collection of Personal Information

“Personal Information” means information that directly identifies, relates to, or can be used to identify you as an individual. When you visit or use any of the Platforms or services we offer (collectively, the “Services”), we may collect your personal information. Some of this information is required in order to allow you to use certain features of the Platforms. Other information is submitted by you voluntarily. The type of information we collect may vary depending on how or why you interact with the Platforms.

Types of personal information we collect

When you contact us, make an enquiry, submit a rental or account application, or otherwise do business with us, we may collect:

• Contact information such as your name, job title, company name, email address, and telephone number
• Account information such as your account number, credit terms, and transaction history
• Communications information such as email messages, telephone call records, and notes from in-person interactions
• Payment information such as your billing address and payment method. Payment card data is processed securely through our payment provider. We do not store card details ourselves.
• Feedback such as survey responses and comments you submit to us

Information collected automatically

When you visit the Site, we may automatically collect certain technical and usage information, including:

• Device and browsing information such as your IP address, browser type, operating system, and device identifiers
• Activities and usage such as the pages you visited, the links you clicked, time spent on each page, and referring website or search terms that brought you to the Site
• Cookie data as further described in Section 6 below

Information from other sources

We may also receive information about you from third-party sources such as business directories, referral partners, or publicly available sources, where this is relevant to the services we provide.

3. How We Use Your Personal Information

We may use the personal information we collect from you to accomplish our business purposes, including to:

• Provide our products and services to you
• Respond to your enquiries, rental requests, quote requests, and account applications
• Process transactions and manage your rental agreement or account
• Send you confirmations, invoices, and other service-related communications
• Send you promotional information, flyers, and catalogues where you have consented or where we have a legitimate commercial relationship with you, in accordance with Canada’s Anti-Spam Legislation (CASL)
• Improve the Site and understand how visitors use it
• Comply with our legal obligations, including tax, accounting, and regulatory requirements
• Identify and prevent fraud and protect the security of our business and systems
• Maintain your account with us

No promotional communication will be sent to you without your prior consent, which you may provide through the specific opt-in on our forms or through your communication preferences.

4. How We Share Your Personal Information

We do not sell your personal information to third parties. In some circumstances we may share your personal information with affiliates, business partners, or service providers, including:

• Service providers. We engage companies and individuals to perform certain services on our behalf, such as website hosting, email platform management, payment processing, IT support, and accounting services. These third-party service providers may have access to personal information only to the extent needed to perform those services and are required to handle it in accordance with applicable Canadian privacy law and our data protection requirements.
• Professional advisers. Such as lawyers or accountants, where necessary for legal or financial purposes.
• Business transfers. When necessary in the case of a merger, acquisition, or sale of a portion of our business by another company or entity.
• Compliance with law. Where we are required to share personal information to comply with applicable law, a court order, or a lawful request from a regulatory authority or law enforcement agency.

Any third-party service providers we engage are contractually required to handle your personal information in accordance with applicable Canadian privacy law and our data protection standards. We do not authorise them to use or disclose your personal information except as necessary to perform services on our behalf.

5. Protection of Your Personal Information

We have implemented and maintain an information security programme consisting of physical, electronic, and managerial procedures designed to safeguard and maintain the privacy, security, and integrity of your personal information.

Please be aware that no method of electronic data transmission or storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security. In the event of a data breach that poses a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by applicable law.

6. Cookies and Online Tracking Technologies

We and our third-party service providers use cookies, analytics tools, and other online tracking technologies to collect usage data. We use this information to understand how you access, use, and interact with the Site, to identify and resolve bugs, to improve the performance of the Site, and for analytics and advertising purposes.

We may use the following types of cookies:

• Essential cookies required for the Site to operate correctly, for example to maintain your session.
• Analytics cookies to understand visitor behaviour and improve our website. We use Google Analytics for this purpose. Data collected is aggregated and anonymised where possible. For more information on Google Analytics, visit www.google.com/policies/privacy/partners/.
• Marketing cookies if we run remarketing campaigns, these may place cookies on your device to deliver relevant advertising. You may opt out of these at any time through your browser settings. You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. You may also access your “Your Privacy Preferences” link located in the footer of the Site to manage choices about cookies and other online tracking technologies.

7. Third-Party Links

We may provide links on the Site to third-party websites that we think may be of interest to you, including plug-ins that link to social media platforms. These websites are independent from Tool Shed and have their own separate privacy policies. This Privacy Policy does not apply to the privacy practices of those third-party sites or any companies we do not own or control. We recommend that you review the privacy policies of any third-party website you visit.

8. Children’s Privacy

The Platforms are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. Should we learn that we have inadvertently collected personal information from a minor, we will delete that information as soon as reasonably practicable.

9. Your Privacy Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:

• Access. Request a copy of the personal information we hold about you.
• Correction. Ask us to correct any information that is inaccurate or incomplete.
• Withdrawal of consent. Withdraw your consent to marketing communications at any time. You may unsubscribe from our email list using the unsubscribe link in any marketing email we send, or by contacting us directly as set out in Section 11.
• Complaint. Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have not been respected.

To exercise any of these rights, please contact us using the details in Section 11. We will acknowledge your request promptly and respond within 30 days.

10. How Long We Keep Your Information

We retain personal information only for as long as it is necessary for the purposes for which it was collected, or as required by law. In general:

• Customer and transactional records are retained for a minimum of seven years to meet Canadian tax and accounting requirements
• Marketing contact preferences and communications are retained until you withdraw consent or request removal
• Website analytics data is retained in accordance with our analytics provider’s standard retention settings
• Enquiry and application records are retained for as long as reasonably necessary to manage our business relationship with you

When personal information is no longer required, it is securely deleted or anonymised.

11. Opting Out of Promotional Communications

If you decide for any reason that you no longer wish to receive promotional email communications from us, you may unsubscribe from the Site by clicking the “unsubscribe” link located at the bottom of each promotional email. You may also opt out of receiving promotional materials by contacting us directly at the details below.

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related request or complaint, please contact us at:

• Email: info@toolshedsales.ca
• Telephone: (902) 865-2020

For complaints that have not been resolved to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by calling 1-800-282-1376.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or the services we provide. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically so that you are aware of how we handle your personal information.

Continued use of our website or services following any update constitutes your acceptance of the revised Privacy Policy.